If you are getting an "invalid password" error...
Try logging in using your SCREEN NAME instead. Make sure
your password and screen name are entered all lowercase and
without any spaces. Make sure it is the LATEST password you
got, or the one you changed your password to when you first
logged in. Make SURE your browser's auto-fill feature isn't
adding any characters to the beginning or end of your email,
screen name or password as you type it in (go back over it
after you've entered it to make sure it is all listed there
just once.)
If you tried
to log in but nothing happens, or you are immediately brought
back to the login screen...
FIX THESE SETTINGS ON YOUR COMPUTER (try
logging in after each step before moving on) Since most
people use INTERNET EXPLORER 6.0, here are the instructions
for that. If that is not your browser, go
here >>
1) BAD COOKIE: You may
have a bad cookie in your cookies file. In the upper left
tabs click TOOLS --> INTERNET
OPTIONS --> GENERAL (main tab) ----> then click
Delete Cookies AND Delete all Temporary Files. Try logging
on again.
2) TIME/DATE: Make sure
your time/date is accurate (to within an hour). If it is
off, the session cookies will immediately expire or not
be accepted at all, thereby not allowing you to log in. go
here >>. If the time and date were
accurate, move on to the next step.
3) COOKIE HANDLING: Then
go to the INTERNET OPTIONS --> PRIVACY
tab --> click ADVANCED and ensure that "Override automatic
cookie handling" is checked, then "First and 3rd party cookies" should
be set to "accept", then check "always allows session cookies" and
press OK until you close the windows. other
browsers >>
4) TRUSTED SITE: In Internet
Explorer 6.0, go to INTERNET OPTIONS --> SECURITY ---> then click
the green graphic called TRUSTED SITES --> then SITES
---> and uncheck
the "require server verification line" on the bottom, then
add www.matchwise.com as a trusted site. Press OK and on the next
window set the security level slider to Medium-Low.
5) CONTENT ADVISOR: Process:
start Internet Explorer-->Click
TOOLS -->Click INTERNET OPTIONS --> click CONTENT-->if
Content Advisor on the top of that page is Enabled, either
disable it or click SETTINGS and then APPROVED SITES and
add www.matchwise.com.
If login buttons don't work...
JAVA SCRIPT
NOT ENABLED: Process: start Internet Explorer-->Click Tools, click
TOOLS -->Click INTERNET OPTIONS --> click SECURITY
tab. Click on the earth <Internet> icon, and then
the "Custom Level" button. Scroll to the bottom of the "Settings" list,
and locate the section named "Scripting." Under the subsection "Active
Scripting", click Enable. Click OK. Answer Yes to the confirm
box that pops up. Click OK. Close your browser and then
restart it.
By the way, MatchWise
works fine with the default settings of most browsers.
Sometimes these settings get changed over time and that's
when we run into problems. Let us know if none of this
works and we'll help you try a few other settings on
your computer.