Login Problems?

1. I forgot my password or it is not working.
   

   If you do remember the email address used on your account (which is your “User Name”) or your Screen Name, then you can request your password to be emailed to you by clicking here.

   If you do not remember both the email address used on your account (which is your “user name”) or your Screen Name, you’ll need to request your password to be sent to you. Click here to request it. Since this is not an automated process, allow up to one business day to receive it.

   Other login Problems?

2. My searches provide no results.
   

   We suggest broadening your search options. For instance, search a larger distance from your home, a larger age range, or don't select as many profile options.

3. What are the subscription rates?

   MatchWise registration, searching, waving and limited email communications are free for as long as you wish.
   

   Membership is totally free. There is no fee to join Matchwise or to communicate with any of our members.

• What happens when I make my profile "Invisible"?
  

  When you click the "Invisible" button under your photo your profile no longer shows up in any search or gallery of photos. However, the people in your Favorites file and those who have you in their Favorites will still be able to see your profile and communicate with you by email.

• How can I upload a photo?
  

  Click here (while logged in) to see the edit photo screen and see your photo uploading options.

• How do I get started?
  

  Take advantage of our free registration.

  Complete the member information page with the details of your screen name, password, age, and zip code. Add some interesting information about yourself and complete the free ($40 value) MatchWise Compatibility Profile™ and your personal and social preferences. The whole process takes just a few minutes.

  See our Privacy Policy and our Member Agreement.

• How do you verify identities and block scammers?
  

  We verify identities with a valid e-mail address and IP (computer address) checking. This prevents our members from exposure to others who would create duplicate or false online identities. All foreign IP's and a large number of IP on our blocked list are not allowed to register. We cooperate with sharing blocked lists with other similar sites to prevent troublemakers and scammers from joining MatchWise.

• How do I change my account, edit my profile, screen name or password?
  

  Each section of member information has an EDIT button. Go to the Edit Profile page (you must be logged in) to change your information at any time. If you wish to change your screen name, please contact Member Care.

• Can I have more than one account?
  

  Members are only allowed one account.

• How can I deactivate my profile?
  

  You can make your profile invisible by clicking the "invisible" selection under the photo. Or to cancel your membership, click here.

• Privacy/Security
  

  MatchWise is as safe as we can make it. We use the most powerful encryption technology available and THAWTE certification. See our privacy policy.

• What are the age requirements?
  

  Our members must be 18 years or older to use this site. On the other end of the age spectrum, we set no limits.

• How can I adjust the frequency of "You've Got Mail" notifications?
  

  On the bottom of the MAIL page you can adjust the "You've Got Mail" Setting from "as they come" to "daily" to "weekly." If you wish to get no notifications, uncheck the box to the left of "Forward..."

• How can I stop or change the address "Weekly Picks" are sent to?
  

  On the bottom of the MAIL page you can adjust the "Weekly Picks" settings. If you wish to get no such notifications, uncheck the box on the left.

• I uploaded a new photo. Why doesn't it show up?
  

  If the old photo won't go away (or the "Pending Approval" message won't go away), it is because of your browser cache. Photos are sometimes kept in your cache and pulled in automatically from your hard drive rather than being downloaded each time. To determine if there is an update of any photo you can simultaneously press CTRL F5 (Windows) to reload all images on the page and rewrite the cache. Or, you can clear your full cache if you know how (sometimes referred to as "temporary internet files" or "offline content.") In Internet Explorer 6.0, go to TOOLS-->INTERNET OPTIONS-->In the Temporary Internet Files section click "Delete Files" then "Delete All Offline Content."

  If you uploaded a photo nothing shows, it may be because we haven't yet reviewed your photo (if you uploaded it within the past 24-48 hours), or your photo didn't meet our photo guidelines for quality or other reasons (see our photo policy). If you know that it uploaded and you are reasonably certain it was good enough quality (and no other people in the photo) and would meet our photo guidelines, yet it is missing, please let us know.

• How do I communicate with another member?
  

  Simply use the "E-mail" button found on each member profile. You will e-mail using your MatchWise screen name only, which ensures your identity is not revealed.

• E-mails from MatchWise
  

  You may be notified by e-mail regarding your account information, the status of your membership, or if you have mail in your MatchWise mailbox.

• What are "My Favorites"?
  

  Members can add profiles they like to their list of favorites. Simply click the “My Favorites” button to review or delete member profiles on your list.

• Member Spotlight
  

  Members will appear periodically in our Member Spotlight section.

• Photos and photo policy
  

  Members may easily upload photos from their computer. Did you know that if you post a photo with your profile on MatchWise you will be seen 15 times more often than if you don't? If you want to be noticed and get the most out of your membership, add a good face shot of yourself. Photos of an explicit nature are prohibited and may cause cancellation of your account.

• What if I think someone is scamming me?

  Read the information about scams here. Be sure to report ANYONE who asks you for money, who is too pushy, or otherwise raises questions or doubts in your mind. Alllow us to check out this person and see what he or she is saying to other members.

• Report inappropriate conduct or requests for money (please!)
  

  We take the clean content of our site seriously. We will immediately respond to reports of sleaze or abuse of our policies by suspending the membership of anyone we determine to be using MatchWise.com inappropriately. Report abuse here.

• What is considered email abuse?
  

  Inappropriate personal sexual language or content, questions about your finances or requests for money, sharing information about their website, advertisements, pseudo identities, false pretenses, a married person, explicit language of any kind, fraud, extortion, blackmail, stalking, threats, any illegal or criminal activity. Contact MatchWise Member Care immediately.

• How can I put my profile on hold?
  

  Members are allowed to remove their profile from view for a time. When a member removes his or her profile from the view of others (make "invisible"), his or her membership continues, and the member may use all of the site features. His or her profile will simply not be available to be seen by others. Change this setting under your photo on the Member Console Page.

• Can I transfer my membership?
  

  You may transfer your membership to a different physical, mailing, or e-mail address by simply using the “Edit” button on your profile information in the "My Account" screen. Your profile matches your personality and characteristics, so you may not transfer your membership to another individual.

• Should I give another MatchWise member my address?
  

  Our system protects address and contact information for your safety. If you get to know another member and feel safe doing so, you’ll have to decide for yourself whether or not to divulge your address or other contact information. PLEASE do not do so if you have had just a couple casual contacts with the person. Wait until you are ready to see this person, because if you divulge either your external email or your telephone number, in most cases they can find your home address. That is why we have a secure, anonymous email system in MatchWise. It is untraceable.

• What can I do as a Member?
  

  With your free membership you get a Personality Profile plus the ability to search, update your profile, add photos, wave and email other members.

• Why don't you accept foreigners?
  

  MatchWise was designed to be a service for Americans. We have nothing against foreigners and perhaps will one day have separate sites for other major countries, but we intend to limit this particular site to U.S. citizens only.

• I previously canceled but now wish to join again. Do I have to register again?
  

  Usually not. We keep old profiles in an inactive status in case you wish to rejoin (a number of people do!). Just send us a message to let us know that you'd like to revive your profile.

• Can I include an email address or telephone number in a MatchWise email?
  

  Yes. We do not block that kind of information, though we do filter inappropriate words (cussing, sexual words, threats etc.). Keep in mind that we also spot-check emails and we have flagging systems to ensure that nothing inappropriate is transpiring through our email system. Our warnings against inserting email and/or telephone information in your internal messages are simply for your safety. In many cases a person's physical address can be tracked down once the email address or telephone number is known. Our main concern is for your safety. If you reveal your identity or contact information you are taking a risk that MatchWise is designed to avoid.

• How is MatchWise supported?
  

  MatchWise is a for-profit company supported by advertisers on the website. It has no other source of revenue, nor is it a part of a major ministry or church.

• If I am separated from my spouse, can I become a member?
  

  MatchWise is for singles only. A "single" person is defined as someone who is not legally married. Since a person separated from a spouse is still married until the divorce is finalized, we would not welcome that person as a member, nor would want in any way to encourage the finalization of a divorce if there is any chance for reconciliation with that person's spouse.

• What are the spiritual beliefs of the management of MatchWise?
  

  Our Statement of Faith is As Follows:
  
  We believe in one God, eternally existing in three persons: Father, Son, and the Holy Spirit. (Matt.28:19; II Corinthians 13:14)

  We believe that the Bible in its entirety is the Holy, infallible Word of God; that it is and ever shall be the complete and final revelation of the will of God to man, and the final authority in all spiritual matters. (II Tim.3:16)

  We believe that Jesus Christ is God, the Son. We believe that He was conceived by the Holy Spirit, born of the virgin Mary, lived a sinless life, and by His voluntary sacrificial death on Calvary and by His bodily and visible resurrection from the dead, paid the penalty of sin and purchased eternal life for all. (Micah 5:2; Matt.1:20,21,25; John 19:17-19; 20:16,17)

  We believe that God created the universe and that it was perfect; that man was created in the image of God, but fell into sin; that all men are sinners by nature and under God's condemnation. (Gen.1:1,2,27; Romans 5:18a)

  We believe that salvation is the gift of God, by grace through faith in the Lord Jesus Christ, whose blood was shed for the forgiveness of our sins; that this salvation is the possession of those who by faith accept Christ as their personal Savior. We believe that there is no other way of salvation. (John 3:16; 16:7-11; Rom.10:13; Eph.2:5,8)

  We believe that the Holy Spirit, who is a Person of the Trinity, convicts the world of sin, of righteousness, and of judgment, and that it is by His power that the born-again Christian is enabled to live the Christian life. (Matthew 28:18,19; Romans 8:1,14)

  We believe that Jesus Christ ascended to the right hand of the Father, where He is interceding for each believer; that He will bodily and visibly return again.

  We believe that God has appointed a day in which He will judge the world in righteousness by Jesus; that those who trust in the Lord Jesus Christ shall dwell eternally with Him, and that those who refuse His offer of salvation shall eternally be cast into the Lake of Fire. (John 14:1-3; Romans 6:23; Revelations 21:8)

  We do not demand that members agree to this statement of faith for the purpose of joining. It is here to let you know what we believe, not to tell you or anyone else what to believe. Also, you may wish to visit www.crosswalk.com.

Main Technical Issues

Be Sure to Enable Cookies and Popups! Our site uses cookie and popup technology for normal operations. In order to use our site, you must enable cookies and not block popups on your web browser. We use the information to make the membership sign-in process faster and easier and to keep your connection alive. We do not use cookies or popups for any other purpose. To test if you have cookies enabled, click here.

Please keep it in mind that most technical problems have to do with a setting on your own computer.  We’ll do our best to help you work through the issue, whether it is with our system or your computer.

Known issues:

1. FunWebProducts and PeoplePal are SpyWare programs that cause problems with MatchWise mail. If you have installed them (SpyWare programs reveal private information to others), make sure they are removed before using MatchWise.
   
   
2. Older internet browsers are not compatible with MatchWise. You should upgrade your browser to the current version of Internet Explorer (7.0) or Mozilla Firefox 2.0 (or the latest version of AOL or other hosted internet services).
   
   
3. Windows ME, 95 and older Windows operating system versions may not work properly with MatchWise.
   
   
4. Earthlink and other "web accelerators" may not work properly with the security codes when registering.  Use of a web accelerator may need to be shut off during registration.
   
   
5. Graphic Caching: Photos (including your own) and some other sections of the MatchWise website are cached by your browser and will not appear to update until you clear your cache or "hard refresh" (CTRL F5). Caching improves loading speed since it grabs the files from your own computer versus over the internet, but those files are older.
   
   To change your cache setting to its proper level, go to: TOOLS › INTERNET OPTIONS › SETTINGS › CHECK FOR NEWER VERSIONS › (Click) "AUTOMATICALLY." Then click “OK” and on the remaining page click “Delete Temporary Files” to remove the current cache.

Technical Issues Documentation and Fixes (click to download)

• Unblocking MatchWise Email (White list procedure) -- PDF 61 Kb
  
  
• System Requirements, Known Issues and Fixes -- PDF 154 Kb