How to Enable Cookies and Other Potential Issues

If you have problems logging in, maintaining your login, or registering, you must make sure your browser has "cookies" properly enabled. Cookies are files on your computer that our system interacts with and keeps your login active as you move from page to page.  We do not use cookies to track you, and they expire as soon as you log out.

Click for Steps to Enable Cookies

In some recent browsers, just having cookies turned "on" is not enough to ensure that cookies are actually working.  Some 3rd party security or firewall programs can block cookies.  So, if you continue to have login problems, please be sure to follow the steps below (browser-specific instructions are included in some instances).

You may find it useful to print these instructions and refer to them as you proceed.

Try These Other Troubleshooting Steps:

1. Check your computer's time/date settings
2. Modify your security/firewall/anti-virus software settings
3. Try a different browser or update your current browser
4. Internet Explorer 6.0 users: Download latest updates for IE 6.0

If you followed all of the above steps and are still having technical difficulties:

Contact us. Using the form you will be taken will ensure that we receive the browser and version you are using, but please add the following so we can troubleshoot your situation:

1. What action you were performing on the site when the error occurred
2. The exact error message/page you encountered (please copy and paste into email if possible)
3. Whether you were signed in to your account or were attempting to sign in

1. Click [Start], point to Settings, and then click [Control Panel].
2. Double-click [Date/Time].
3. On the Date & Time tab, set your computer's date to the current date.
4. Click [OK].

1. In Internet Explorer click on "Tools" at the top of the window.
2. Select "Internet Options".
3. Click on the "Privacy" tab.
4. In the center of the "Privacy" tab screen, there should be an "Advanced" button. Click this button.
5. Ensure that "Override automatic cookie handling" is checked.
6. First and Third party cookies should be set to "Accept"
7. Check "Always allow session cookies"
8. Click on "OK"
9. Exit Internet Explorer and restart your browser

1. From the Tools menu, click [Internet Options].
2. Click the [Security] tab.
3. Click the [Custom Level] button.
4. Click on the "Advanced" button
5. Scroll down through the window to locate the Cookie Section. Internet Explorer 5 contains two separate locations where cookies are changed:
   Allow Cookies that are stored on your computer.
   Allow per-session Cookies, not stored.
6. Enable your cookies at each location.
7. Click [OK].
8. Exit Internet Explorer and restart your browser

1. Click Edit
2. Select Preferences
3. Under the Receiving Files option, select Cookies
4. Under "When receiving cookies:" select the desired level of cookie acceptance
5. Click OK to finish

1. Click Edit on the Toolbar.
2. Click Preferences
3. Click the Privacy and Security category; expand the list to show the subcategories.
4. Click Cookies
5. Three options are displayed. Do the following:
   • Check "Enable all cookies"
6. If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."

1. Click on the AOL "Settings" icon near the top of your AOL window.
2. In the "Essentials" section, click on "Internet [Web] Options"
3. Click on the "Privacy" tab.
4. Click on the "Advanced" button
5. Ensure that "Override automatic cookie handling" is checked.
6. First and Third party cookies should be set to "Accept"
7. Check "Always allow session cookies"
8. Click on "OK"
9. Click "Apply" and then "OK"
10. Exit AOL and restart your computer (This step is important. Do not skip.)

1. Click on the AOL "Settings" icon near the top of your AOL window.
2. In the dropdown that appears, select "Preferences".
3. Click the "By Category" tab
4. Find "Internet" in the listings.
5. Click on the "Privacy" tab.
6. Click on the "Advanced" button.
7. Ensure that "Override automatic cookie handling" is checked.
8. First and Third party cookies should be set to "Accept"
9. Check "Always allow session cookies"
10. Click on "OK"
11. Click "Apply" and then "OK"
12. Exit AOL and restart your computer (This step is important. Do not skip.)

1. Click Help from the menu at the top of the screen
2. Click About (a screen should display giving you the version)

1. Click Help from the menu at the top of the screen
2. Click About Communicator (a screen should display giving you the version)

1. Click Help from the menu at the top of the screen
2. Click About America Online

1. Select Tools | Options... from the main menu.
2. Select Privacy from the left panel of options.
3. Expand the Cookies options on the right.
4. Select "Enable Cookies."
5. Select "for the originating website only."

1. In Zone Alarm, select Privacy.
2. Under Cookie Control, click Custom
3. In Custom Privacy Settings:
   1. Uncheck the box that says "Block session cookies"
   2. Uncheck the box that says "Block persistent cookies"
   3. Uncheck the box that says "Remove private header information".
   4. Uncheck the box that says "Expire Cookies"
4. Click OK.

1. Double click on the Norton Personal Firewall icon in the tray.
2. Click on the Open option in the pop-up menu.
3. Click the Options icon in the Norton SystemWorks menu box.
4. Click on the Personal Firewall option in the Options menu box.
5. Click the Advanced Options button at the bottom of the Norton Personal Firewall Options menu box to retrieve the default settings menu box.
6. Make sure you are in the "Web" tab. There may be several domains already listed in this area.
7. Click on the Add Site button at the bottom of the Web defaults window.
8. You will need to enter "www.matchwise.com" (without the quotes) as a new default. This should active the default rules section of that window.
9. Make sure the Cookies and Referer (under Browsing Privacy) are set to permit as a default rule for the www.matchwise.com domain.
10. Click OK, then click OK again.

1. Right-click the red "M" icon by your system clock.
2. Click "Privacy Service."
3. Click "Options."
4. The McAfee Privacy Service window appears. Click the "Cookies" tab.
5. Enter each website address from which you would like to allow cookies.
6. Click "Add."
7. Once completed, close the window.

1. Connect to AOL as you normally do
2. Start a separate web browser program (other than the AOL browser) such as Microsoft Internet Explorer or Netscape